Models: TreadClimber TC5300
My husband and I purchased the Bowflex TreadClimber 5300 because we believed the hype. It is a good work out. BUT the service is horrible. If you need repairs (and this machine is very prone to techical malfunction, you are expected to call an 800# and the operator walks you through a series of diagnostic steps. You actually need to remove a protective cover, crawl around on the floor and inspect the machine. The last time we had an issue (we ending up needing a new console) it took five phone calls (and much frustration) to get any real assistance. When I was about to give up and I asked if there was any way to have a trained technition come to my home. The service rep said that the warranty didn't cover that and it would be at my expense. "FINE" I said, only to learn that the company authorized to service this expensive clothes rack doesn't have any one working in my area. I DO NOT recommend this machine at all.
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I purchased a treadclimber and could not get it to work correctly. The pedals kept sticking and stalling. I called Bowflex and they walked me through several repair steps but nothing worked. Fortunately, I had a 30 day guarantee so I finally told them I wanted to return the machine. They reluctantly agreed but tried to make ME pay for the return shipping and handling. I reminded them I had a 100% return guarantee, which included S&H. They told me I was incorrect. I had to fax to them their own materials which guaranteed they would handle the return. Three days later they FINALLY agreed after numerous calls and discussions with various levels of supervisors. I was finally able to return the treadclimber, free of any charge. Bottom line - their customer support is poor. Their goal seems to be to make sure you keep the item, no matter what. If you purchase, check the fine print and keep you paperwork. If I didn't have my paperwork I think I would have been stuck with this machine.
My husband and I purchased the Bowflex TreadClimber 5300 because we believed the hype. It is a good work out. BUT the service is horrible. If you need repairs (and this machine is very prone to techical malfunction, you are expected to call an 800# and the operator walks you through a series of diagnostic steps. You actually need to remove a protective cover, crawl around on the floor and inspect the machine. The last time we had an issue (we ending up needing a new console) it took five phone calls (and much frustration) to get any real assistance. When I was about to give up and I asked if there was any way to have a trained technition come to my home. The service rep said that the warranty didn't cover that and it would be at my expense. "FINE" I said, only to learn that the company authorized to service this expensive clothes rack doesn't have any one working in my area. I DO NOT recommend this machine at all.--------------------------------------------
I purchased a treadclimber and could not get it to work correctly. The pedals kept sticking and stalling. I called Bowflex and they walked me through several repair steps but nothing worked. Fortunately, I had a 30 day guarantee so I finally told them I wanted to return the machine. They reluctantly agreed but tried to make ME pay for the return shipping and handling. I reminded them I had a 100% return guarantee, which included S&H. They told me I was incorrect. I had to fax to them their own materials which guaranteed they would handle the return. Three days later they FINALLY agreed after numerous calls and discussions with various levels of supervisors. I was finally able to return the treadclimber, free of any charge. Bottom line - their customer support is poor. Their goal seems to be to make sure you keep the item, no matter what. If you purchase, check the fine print and keep you paperwork. If I didn't have my paperwork I think I would have been stuck with this machine.
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from : treadmill-ratings-reviews.com
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